Terms of Service (Commissions)

Prices are subject to change based on demand.

I have the right to reject any order for any reason.

The currency accepted is USD and can be paid through PayPal or Venmo.

Commissions are paid split 50% upfront and 50% after sketch approval.

Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment.

The time it takes to finish your commission varies 1 week - 3 months depending on factors such as health, the complexity of the commissioned piece, other work, and con seasons.

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While I'm working on your commission I will make reviews* with you to make sure I make it the way you want it. The amount of reviews depends on the complexity of the work.

*During the reviews, you will see work-in-progress and these images will usually include a watermark and be smaller than the finished piece.
 

Once the piece is finished you will receive the full-resolution image along with a web-friendly size.

Physical products will be discussed privately over products that are required to be mailed/shipped out to purchaser.

You get 3 rounds of changes on the commissioned piece included in the price.
 

A $20 fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.
 

If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.
 

If your reference is unclear to start with, changes will come at an extra charge. Always double check on your references and requests before submitting.

I, "SORA FAY DAMS" (the Artist):

I reserve the right to cancel and refund the order at any time for any reason.

I retain all copyrights over the commissioned artwork.
 

I will NOT claim the intellectual property (IP) of the commissioned artwork (your characters are still yours, etc.)
 

I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
 

I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.
 

YOU (the Customer/Commissioner):

You may upload the commissioned artwork on any website and social channels.
 

You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, making prints for selling, etc.)
 

You may NOT alter the commissioned artwork without my (Sora Fay Dams') consent.
 

You MAY be allowed to sell the artwork if it is a part of an Adoptable. Please discuss this with me (Sora Fay Dams) prior to paying for the artwork though.
 

You retain the rights to the intellectual property (IP).
 

You may NOT use the commissioned artwork for commercial purposes.
 

The following is considered copyright infringement:​

Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.
 

Claiming the artwork as your own
 

Altering the artwork without my consent
 

In some cases, the commercial rights to the image may be purchased.
 

The buyer is not allowed a refund once I started working on the commission.

 

If the buyer does not respond to any email/messages within a timeframe of 7 days concerning any questions/details about the works that hinder my ability to move forward with commission, I have the right to terminate said commission without a refund and without sending any completed works done on the commission, and reopen the slot for the next person waiting.
 

If for any reason I am unable to start your commission you will receive a full refund.
 

If you cancel your order before I started it, you can get a full refund.

The kill fee for canceling the commission after work has begun is 50% of the commission's price. The client then receives the work as is.

If the buyer wishes to cancel the commission after the work has started, the buyer can be issued a refund but agrees to pay the kill fee, starting at $10.

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Paypal Specific:

If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
 

If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted from commissioning me again.